These Terms of Service govern the use of this website and the purchase of products offered under the brand Sunchairlab by EverythingBranded Pty Ltd. By placing an order on this platform, the customer agrees to be bound by these terms.

These terms are structured to align fully with applicable consumer protection principles in Australia and the European Union, including the EU Consumer Rights Directive.

1. Orders and Processing

All orders are subject to formal acceptance and product availability. Once an order is successfully placed, it is typically processed within 1–3 business days by our internal team.

Following processing, orders are securely prepared for dispatch and handed over to recognised premier international carriers, including DHL, FedEx, UPS, or equivalent professional services, depending on the destination and optimal routing requirements.

2. Delivery Timeframe & Tracking

The estimated delivery timeframe is generally 5–11 business days from the point of dispatch, depending on the final destination and carrier operational efficiency.

During the transit process, automated tracking updates will be transmitted directly to the email address provided at checkout. This includes key milestones such as dispatch confirmation, real-time transit updates, and final delivery notifications.

In the exceptional event that an order exceeds the expected delivery timeframe, a formal investigation will be immediately initiated with the relevant carrier. We guarantee a conclusive and fair resolution—which may include a replacement shipment or a full refund—to ensure absolute buyer protection and mitigate transit disputes.

3. Risk and Responsibility During Transit

In strict accordance with European consumer protection standards, full responsibility for the goods remains with the seller until the items are physically received by the customer. The formal transfer of risk occurs upon confirmed delivery to the customer’s provided shipping address.

4. Right of Withdrawal (EU Customers)

Customers located within the European Union are entitled to a statutory 14-day withdrawal period, commencing from the confirmed day of delivery.

To exercise this contractual right, customers must contact our dedicated support email provided below within the specified 14-day window to receive formal return authorisation and instructions.

5. Returns and Defect Claims

Where a product arrives with visible manufacturing defects or transit damage, customers are requested to contact our support team via email and provide relevant photographic evidence within a reasonable period.

Upon a thorough review of the submitted evidence by our quality assurance team, a suitable and prompt resolution will be issued, which may include a replacement or a full refund. To streamline the resolution process for verified defects, the physical return of the damaged items may be waived at our sole discretion.

6. Communication

All service-related and transactional enquiries must be submitted via email to ensure accurate documentation. Responses are generally provided within 24–48 hours, depending on temporary seasonal enquiry volumes.

7. Contact Details

  • Legal Entity Name: EverythingBranded Pty Ltd
  • Registered Corporate Address: 232 Unley Rd, Unley SA 5061, Australia
  • Customer Support Email: beach@sunchairlab.com
  • Official Contact Number: +61 468069122