This Refund Policy explains the comprehensive conditions under which refunds, returns, and replacements are handled for purchases made through this website operated under the brand Sunchairlab by EverythingBranded Pty Ltd. This framework is structured to align fully with applicable legal consumer protection principles in Australia and the European Union.

1. Order Processing and Delivery Overview

All customer orders undergo formal validation and are processed within 1–3 business days after confirmation.

Orders are dispatched utilising recognised global transport networks, including DHL, FedEx, UPS, or equivalent professional Priority services, depending on the destination and optimal routing requirements. The estimated delivery timeframe is typically 5–11 business days after formal dispatch. Fully automated tracking updates are securely sent by email at key delivery stages to ensure real-time transparency.

2. Accepted Payment Methods

All financial transactions are handled securely through our encrypted checkout interface. We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Supported electronic wallet options made available dynamically at checkout.

3. Statutory Right of Withdrawal (EU Customers)

In strict compliance with the EU Consumer Rights Directive, customers located within the European Union are entitled to a statutory 14-day withdrawal period (cooling-off period), commencing from the confirmed date of physical delivery.

To exercise this absolute legal right, requests must be submitted within this 14-day window by contacting our dedicated support email address below. Upon receipt, our team will immediately provide formal return instructions and authorisation to ensure your compliant refund is processed transparently.

4. Authorised Return Address

Where a physical return is authorized under these terms, all items must be safely securely dispatched back to our corporate facility at:

232 Unley Rd, Unley SA 5061, Australia

5. Damaged, Defective or Incorrect Items

If an item exceptionally arrives with visible manufacturing defects, transit damage, or an incorrect specification, please contact our support team via email immediately, providing relevant photographic evidence of the product and its packaging.

Following a professional verification by our internal quality assurance specialists, a definitive resolution will be guaranteed—encompassing either a complimentary replacement or a full refund. To streamline the process for verified structural claims, the physical return of the affected item may be waived at our sole operational discretion.

6. Delayed or Lost Deliveries

If an international shipment unexpectedly exceeds the expected delivery timeframe, an active review will be immediately initiated with the relevant transport carrier.

We assume full merchant liability for the goods during transit. If the carrier confirms the shipment is lost or delayed beyond reasonable operational limits, we guarantee that a conclusive refund or replacement will be promptly executed to maintain absolute buyer protection.

7. Refund Processing Protocols

Once a refund is approved under these terms, it is automatically issued and credited back exclusively to the original payment method utilized by the customer at checkout.

Please note that standard financial processing times may vary depending on individual banking institutions and local payment networks.

8. Contact Details

For all cancellation, return, or refund inquiries, please communicate directly with our corporate team utilizing our verified credentials:

  • Legal Corporate Entity: EverythingBranded Pty Ltd
  • Registered Corporate Address: 232 Unley Rd, Unley SA 5061, Australia
  • Official Support Email: beach@sunchairlab.com
  • Verified Contact Number: +61 468069122